How to Deliver Customer-Centric Service
To provide great experiences, with changing landscape and higher than ever guest expectations, a customer-centric strategy is...
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To provide great experiences, with changing landscape and higher than ever guest expectations, a customer-centric strategy is...
Focusing on your customers may be the key to your success. Customer-centricity increases revenue, and improves reputation and...
Do you know whether your organization is customer-centric or product-centric? Learn how to identify product-centric...
MICE bookings are growing year over year, hoteliers must get ready. Emmanuel Vallee shared his experience and tactics to thrive...
Hoteliers might not consider marketing to be a vital tool for ensuring positive guest experiences. Cezium's CEO believes it's...
Start applying the agile methodology used in tech companies, and start leveraging it in your hotels. Adapt quickly, build...
Thynk co-founder shares his story and his mission, alongside Pascal Petit to provide hoteliers with up-to-date technology for...
Learn more and better prepare to manage omicron and the future of hospitality in a changing landscape. Get the tools your business...
Discover the Top 3 trends for 2022, and learn how to use these trends to your advantage and enable your business to thrive in this...
It's still common for hotels to depend on legacy tech. It may seem more cost-effective but legacy tech results in inefficient,...
To provide a personalized guest experience while increasing revenue. Data-driven decisions will help ensure the quality and...
Third-party cookies are phasing out thus hotels need to move towards first-party data, and the right hotel CRM can be of vital...