Thynk Advanced Hospitality Platform powered by Salesforce CRM

Leverage the full power of Salesforce

Best-in-class

Built on Salesforce’s highly efficient, powerful, and stable CRM.

Highly secure

Data privacy and security guaranteed by Salesforce.

Customizable & flexible

Built and designed to fit your evolving business needs, while offering scalability.

Built to scale with your business

Multi-property management

Efficiently manage all your properties from a single platform, giving you visibility and control across all locations to standardize processes and optimize performance.

Multi-PMS integration

Ability to connect different PMS solutions under the same environment.

Multi-currency and languages

Seamlessly handle transactions in various currencies, combined with multiple languages of communication with your customers.

Ease of use and peace of mind

Powered by Salesforce

Thynk is built on the latest version of Salesforce CRM, providing a user-friendly, intuitive experience.

Robust security

Benefit from enterprise-grade security with data privacy compliance, advanced threat detection, solid infrastructure, and optional encryption.

Work from anywhere

Work on the go, from anywhere in the world, with Thynk’s cloud-based platform and mobile app, available anytime.

Understand your customers like never before

Consolidated and clean profiles

Gain visibility across all your properties with up-to-date data from your PMS & POS.

Better engage with your customers

Enhance every step of the customer journey by leveraging real-time, comprehensive data for more personalized interactions.

Customer relationship management

Account, contacts, and sales activities management are fully synchronized with your email inbox and calendar.

Don't work late. Automate

One stop solution

Manage everything directly from your CRM without switching between different tools, spreadsheets, and softwares.

Automate workflows

Save time by automating emails and workflows based on predefined conditions.

Streamline processes

Introduce efficient back-of-house processes for managing customer interactions while consistently meeting deadlines.

Everything you need and more

Collaboration

Facilitate seamless communication among team members with integrated tools like Chatter and Slack.

Alerts and notifications

Stay informed with real-time alerts and notifications, helping your team respond promptly.

User hierarchy and roles

Easily manage user roles, access levels, and team structures to align with your organizational hierarchy

Email templates

Use templates to send personalized emails without manual effort.

File management

Keep all documents and files in one place, easily accessible to everyone.

Global search

Quickly find the information you need across the entire platform.

What is Thynk’s Hospitality CRM, and how is it different from a traditional CRM?

Thynk’s Hospitality CRM is purpose-built for hotels, venues, and groups — not generic sales teams. Unlike traditional CRMs, it centralizes B2B guest, account, and activity data to help commercial teams build stronger customer relationships, manage leads more effectively, and drive more revenue across meetings, events, and group business.

Is this CRM a standalone tool or part of a larger system?

Our CRM is one of several integrated modules within the Thynk Hospitality Commercial Platform — a suite of connected tools designed to streamline your entire commercial operation. That means your data flows seamlessly across sales, operations, booking, and reporting — no more silos or duplicated work.

Can I integrate Thynk’s CRM with my existing systems?

Yes. Thynk is designed to integrate with your tech stack, including PMS, POS, and other tools you already use. This ensures your CRM becomes a connected part of your ecosystem — not an isolated solution. Learn more about integrations here.

How can Thynk’s CRM help my hotel or venue improve sales performance?

With real-time data, guided processes, and a 360° view of each customer, your team can follow up faster, personalize proposals, and nurture long-term relationships. It’s about working smarter, not harder — and converting more opportunities into business.

Is Thynk’s CRM suitable for multi-property hotel groups or large venues?

Yes. Thynk supports single properties, large venues, and multi-property hotel groups with centralized data and configurable permissions, making it easy to manage regional or global sales operations efficiently.

How does Thynk’s CRM support better decision-making?

With clean, centralized data and built-in reporting tools, your teams can easily track performance, spot trends, and make data-driven decisions — whether you're managing a single property or an entire portfolio.

Is Thynk’s solution customizable to our specific workflows?

Yes, our CRM is configurable to match your team’s processes and terminology. Whether you need custom fields, approval flows, or reporting dashboards, we adapt to how your team works — not the other way around.

How long does it take to implement Thynk’s solution?

Implementation timelines vary based on your property or group’s needs, but our team works closely with you to configure and launch your CRM quickly and smoothly. You’re never left on your own — we guide you from onboarding to go-live and beyond.

What kind of support and training do you provide?

We offer hands-on onboarding, responsive support, and role-based training through our online university. Whether it’s your first time using a CRM or you're rolling it out across teams, we’re with you every step of the way.

Is Thynk’s solution powered by Salesforce?

Yes. Thynk is built on Salesforce Lightning, the latest and most advanced version of the platform. This gives you the power, scalability, and security of Salesforce — combined with hospitality-specific features designed just for your business.

The Power of Salesforce for Advanced Hospitality