Everything about hospitality

The Hospitality Paradox: The Good, Bad, and Ugly of AI

Hospitality was built on "high-touch" human service: the remembered name, the anticipated ...

Why Hyper-Personalization in Hospitality Has Outgrown Rule-Based Engines

The competitive edge in 2026 isn't more dashboards. It's the architecture behind them. For years, ...

Your PMS & RMS Are Lying to You: A Guide to Ending Data Gaslighting

Hotels don’t lack data… they lack data cohesion between systems. Ask the PMS how many rooms were ...

Why Hotel Analytics Still Fall Short & How AI Can Change That

Hotel leaders have never had more data at their disposal. PMS, CRS, RMS, channel managers, CRM, ...

Breaking Hotel Data Silos (2025): The Case for Interoperability & Clean Data

Editorial Abstract The hospitality industry is undergoing an invisible crisis. While hotels have ...

Open Thynks with Amanda Frank: Commercial Strategy, Thoughtful Tech, and the Future of Hospitality

Hosted by Alexandra Hoag, Head of Sales North America at Thynk In this edition of Open Thynks, ...

The Power of Now: How Hoteliers Can Win by Moving Faster

“Conversations with hospitality leaders keep bringing me back to the same point: speed has become ...

Refilling the B2B Pipeline: How Hotel Sales Teams Can Take Control in a Shifting Market

Inbound leads feel slower. Response rates are lower. And what used to be a predictable flow of ...

AI in Hospitality: Unlocking Potential Starts with Clean Data

AI is everywhere. It’s reshaping industries, generating headlines, and raising important ...

Why Hotel Sales Teams Only Spend 30% of Their Time Selling – And How to Fix It

In a perfect world, hotel sales teams would spend their days doing what they do best—building ...

Fast, Smart, and Personalized: How Hotels Can Win More RFPs

Speed is everything in today’s world, where 79% of RFPs are won by one of the first three hotels ...

What is SMERF, and How Can Your Hotel or Venue Capitalize on It?

For hoteliers, filling rooms and event spaces consistently is a top priority. But what if there ...

How AI and Data Come Together to Personalize the Guest Journey

In a hospitality landscape defined by evolving traveler preferences and operational complexities, ...

AI and the Future of Revenue Management in Hospitality

Revenue management has long been the lifeblood of hospitality, with dynamic pricing and strategic ...

Understanding the Importance of MICE in Hospitality

In the fast-paced world of hospitality, standing out means offering more than just rooms—it’s ...