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Staypineapple’s Leap into the Future: Transforming Hospitality Through Technology

Staypineapple logo with hotel in background

In the fiercely competitive hospitality industry, the seamless integration of cutting-edge technology is not just a trend—it's a strategic essential. Staypineapple, renowned for its unique approach to guest experiences in the United States, is pioneering this shift through significant technological enhancements in collaboration with industry leaders like Thynk and Mews. This bold move is a game-changer, set to redefine interaction and operational efficiencies at Staypineapple.

 

Why the Shift to a New Tech Stack?

The transition from traditional systems to a more integrated tech stack was driven by the necessity to replace outdated operations with a modern, customer-centric approach. Dina Belon, President of Staypineapple, emphasized the strategic decision during her appearance on the Hospitality Daily podcast, stating:

“We are very tech-forward behind the scenes...implementing Mews as our new PMS system and Thynk as our Hotel CRM. These changes give our team members the information they need to deliver hyper-personalized service.”

Dina Belon Headshot
Dina Belon

President of Staypineapple

 

Enhancing Guest Experiences Through Integrated Solutions

The partnership between Staypineapple, Thynk, and Mews has enabled the use of real-time data and robust hotel CRM functionalities to dramatically personalize the guest experience. As explained by Dina Belon during the podcast.

"Thynk acts as the "brain" of operations, integrated seamlessly with Mews, which empowers front-line staff with instant access to essential guest information, ensuring that each interaction is both informed and tailored to enhance satisfaction and loyalty”.

Dina Belon Headshot
Dina Belon

President of Staypineapple

 

Integrating Thynk and Mews as core systems within the Staypineapple tech stack has been crucial, enabling the brand to leverage data from multiple touchpoints instantly. This not only boosts operational efficiency but also opens new opportunities for revenue generation through targeted guest services and tailored offerings.

 

Future-Proofing Hospitality with AI and Advanced Technology

Staypineapple’s technological advancement doesn't stop with hotel CRM and PMS integration. The brand is keen on incorporating more sophisticated technologies, such as AI, to streamline guest service management and review responses. During Thynks recent webinar “Bridging the Gaps”, Dina Belon discussed the innovative use of AI at Staypineapple.

"Our AI, 'chat pineapple', is trained to handle a multitude of guest service tasks, allowing our team more time to focus on personal interactions."

Dina Belon Headshot
Dina Belon

President of Staypineapple

 

Setting a Benchmark for Commercialization in the Hospitality Industry

Staypineapple’s proactive approach in integrating advanced technologies like Thynk and Mews highlights a forward-thinking mindset that serves as a model for the industry. This transformation not only emphasizes the brand’s commitment to innovation but also the critical role of technology in enhancing hospitality operations and guest interactions. As Staypineapple continues to push the boundaries, it stands as a leading example of how embracing technology can elevate the overall guest experience while maintaining a personal touch in every interaction.

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