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Adapting to the Changing Landscape of Hospitality

Summer always delivers a fun mix of hospitality conferences in North America. Having the ...

Building Better Products with Customer Feedback: Insights from Thynk

Here at Thynk, our entire team is customer-obsessed. One of our goals is to empower our customers ...

How Prioritizing the Guest Journey Improves Services

Despite the steady growth forecasted in the meetings, incentives, conferences, and exhibitions ...

How to Deliver Customer-Centric Service

Parts one and two of our recent blog series explored the concept of customer-centricity and the ...

3 Ways Customer-Centricity Benefits Your Hotels

In our previous blog, we explained the differences between product- and customer-centricity. We ...

Is Your Hotel Product or Customer-Centric?

What is customer-centricity? The concept of “customer-centricity” first became a topic of ...

3 Principles: Agile For The Hospitality Industry

Even if you aren’t someone who works in a technology role, you’ve probably heard the term “agile” ...

3 Lessons To Guide Hoteliers Through Omicron and Beyond

If hoteliers (and everyone else) take one lesson from the last 3 months, it should be this; ...